Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help. Please read our return and exchange policy below:

Returns & Exchanges

• Timeframe: We accept returns and exchanges within 30 days from the date of purchase.
• Eligibility: Items must be in their original, unused condition with all tags, packaging, and accessories intact.
• Process: To initiate a return or exchange, please contact our customer service team at hello@happieroutsideco.com to receive a return authorization. You’ll be provided with instructions on how to return your item(s).

Conditions for Returns & Exchanges

• Refunds: If you are returning an item for a refund, the original payment method will be refunded, excluding any shipping or handling fees.
• Exchanges: If you wish to exchange an item, the replacement item will be shipped once the original item is received and inspected. Please note that customers are responsible for any additional shipping costs associated with exchanges.

Return Shipping Costs

• You are responsible for the cost of return shipping unless the item is defective or we made an error with your order.

Defective or Damaged Items

• If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order so that we can resolve the issue promptly.

Processing Time

• Once we receive your return, we will process your refund or exchange within 5-7 business days. You will be notified via email once your return has been processed.

We appreciate your business and will do our best to ensure a smooth return or exchange experience.

If you have any questions, please don't hesitate to reach out to us at hello@happieroutsideco.com